Your business is unique, but off-the-shelf contact center options aren’t. Navigating the setup of your contact center is far from easy and maintaining the day-to-day management is even harder. You shouldn’t have to shell out wads of cash and commit to years of a service that isn’t tailored to your business. That’s why we offer contact center management services - including trained agents, integrated technologies, and hands-on operational management - so the needs of your business are supported, every day.
Your company has reached the point where customer service is competing with other priorities, but letting go of customer interactions is hard. Get the help you need with the confidence that your business is in good hands.
Your current contact center solution may have been okay for a while, but it’s time to take it to the next level. Get the services you now need with low up-front fees and without the long-term contract.
You don’t need a full contact center solution, but you would like a little help to guide you through some pressing questions. Get best-in-class advisory services for all your contact center needs from people who care.
We have worked with some awesome companies, both big and small, supporting their customer journey and contact center operations. We have seen what works and what doesn’t, and we have noticed small-to-mid sized companies have a real need for customized and managed contact center solutions. That’s why we started CCaaS Consulting. We work with you because we care about your business and we care about your customers. We know that to make you successful we need to make your customers happy.
Brian is an experienced global operations professional with demonstrated success in leadership, strategic execution and improving contact center metrics. He has managed contact centers around the world for companies of all sizes, from small solar startups of 25+ agents to a 400+ agent team for the largest direct to consumer marketing company in the US. He has proven his ability to drive business objectives and demonstrate measurable returns on investments.
Brian holds a Bachelors in Economics from the University of Colorado at Boulder and resides in Los Angeles.
Dan has worked with start-ups, Fortune 500 companies, and non-profits with an expertise in analytics, process improvement, and strategy implementation. He’s a numbers guy, and he works well with people. He knows how to take big data and turn it into something teams can run with. Previously, Dan held numerous senior level Finance and Operations positions, including ownership of a 100+ agent contact center with both on-shore and off-shore locations.
Dan holds a Masters in Finance from Princeton University and resides in Los Angeles with his wife and two daughters.